FAQs

1. How do I purchase an item?

Got your eyes on a unique style? You can purchase it in just a few steps. 

  • Tap on the ‘Buy’ button to add it to your cart
  • Ready to checkout? Continue to payment 
  • Review your Shipping Address to make sure it's correct
  • Select a payment mode
  • Congratulations, your order is on its way!

    2. How do I track my order?

    • On Settings > Click on ‘My Orders’
    • Click on the order you want to track

    3. How can I change my shipping details?

    • On Settings > Go to ‘My Addresses’
    • Add the address you want to ship your order to
    • Make it your primary address

    4. Can I add more than 1 address?

    No, this is not possible. You can add more than one address, but there can be only one primary address for billing purposes

    • Go to Settings > Click on ‘My Addresses’
    • Select the address you want to set as your default address

    5. What is the Stage3 return policy for a Buyer?

    • On Settings > Go to ‘My Orders’> Click on ‘Return Item’ tab 
    • Tap the ‘Return Item’ button > Select the reason for return
    • Submit a clear image

    From here on out, our Customer Happiness Agent will approve or reject your request based on the reasons provided.

    Note - All returns must be done within 48 hours of delivery.

    Return Criteria:

    • Item(s) missing in order
    • Wrong product received
    • Faulty or damaged product received
    • Product does not match the listing (description)
    • Product does not match the listing (brand)
    • Product does not match the listing (size)
    • Product does not match the listing (colour)

    What are the shipping charges?

    Shipping charges are Rs. 75 per order

    Where can I find the styles I have swiped right on?

    • Go to your profile > Click on ‘Saved’ 
    • View your swipe style wishlist

    How can I leave a review for a Seller?

    • On Settings > Go to “My Orders”
    • Select the order you want to review
    • Submit your review

    How can I change my username?

    • Go to Settings > Click on ‘Edit my Profile’
    • Type your desired username. Make it as unique as your style!
    • Don’t forget to save the changes

    General Questions:

    Having a login issue?

    • Send your query to help@stage3.co
    • Make sure to attach a screen recording of the same
    • Our Customer Happiness Agent will get in touch with you

    I didn’t receive an OTP. What can I do?

    • In the case that you don't receive an OTP, click on Resend OTP
    • If you still don't receive an OTP, try logging in through a different method

    How do I reset my password?

    • On Settings > Go to ‘Edit My Profile
    • Click on ‘Change Password’
    • Create a new password

    How do I connect to a Stage3 Representative?

    • Go to Settings > Click on ‘Need Help’
    • Email us with your questions or concerns. Our customer care team will respond to your question

     

    SELLING:

    How to edit my listings?

    Got any changes you want to make to your live listings? Here’s how you can always go back and edit them.

    • Go to Seller.stage3.co >  Click on ‘My Items’
    • Under Active Listings > Click on the pencil icon and Edit.
    • Don't forget to save your changes!

    How do I find my items?

    • Go to My Settings > Click on ‘My Items’ 
    • You’ll be able to see your active listings

    When and how do I get paid for a sale?

    All payments are done 48 hours after the order is received by the buyer.

    For each order, Stage3 sends the Seller a unique cash link on email, text and Whatsapp. 

    All you need to do is check your email or text and cash out your earnings. 

    You can transfer your payment to:

    • Bank Account
    • UPI
    • Wallet

    Where can I see my total earnings?

    See how much money you’ve earned up to date with just a few clicks!  

    Go to Settings > Click on ‘My Payments’