FAQs
1. How do I purchase an item?
Got your eyes on a unique style? You can purchase it in just a few steps.
- Tap on the ‘Buy’ button to add it to your cart
- Ready to checkout? Continue to payment
- Review your Shipping Address to make sure it's correct
- Select a payment mode
- Congratulations, your order is on its way!
2. How do I track my order?
- On Settings > Click on ‘My Orders’
- Click on the order you want to track
3. How can I change my shipping details?
- On Settings > Go to ‘My Addresses’
- Add the address you want to ship your order to
- Make it your primary address
4. Can I add more than 1 address?
No, this is not possible. You can add more than one address, but there can be only one primary address for billing purposes
- Go to Settings > Click on ‘My Addresses’
- Select the address you want to set as your default address
5. What is the Stage3 return policy for a Buyer?
- On Settings > Go to ‘My Orders’> Click on ‘Return Item’ tab
- Tap the ‘Return Item’ button > Select the reason for return
- Submit a clear image
From here on out, our Customer Happiness Agent will approve or reject your request based on the reasons provided.
Note - All returns must be done within 48 hours of delivery.
Return Criteria:
- Item(s) missing in order
- Wrong product received
- Faulty or damaged product received
- Product does not match the listing (description)
- Product does not match the listing (brand)
- Product does not match the listing (size)
- Product does not match the listing (colour)
What are the shipping charges?
Shipping charges are Rs. 75 per order
Where can I find the styles I have swiped right on?
- Go to your profile > Click on ‘Saved’
- View your swipe style wishlist
How can I leave a review for a Seller?
- On Settings > Go to “My Orders”
- Select the order you want to review
- Submit your review
How can I change my username?
- Go to Settings > Click on ‘Edit my Profile’
- Type your desired username. Make it as unique as your style!
- Don’t forget to save the changes
General Questions:
Having a login issue?
- Send your query to help@stage3.co
- Make sure to attach a screen recording of the same
- Our Customer Happiness Agent will get in touch with you
I didn’t receive an OTP. What can I do?
- In the case that you don't receive an OTP, click on Resend OTP
- If you still don't receive an OTP, try logging in through a different method
How do I reset my password?
- On Settings > Go to ‘Edit My Profile
- Click on ‘Change Password’
- Create a new password
How do I connect to a Stage3 Representative?
- Go to Settings > Click on ‘Need Help’
- Email us with your questions or concerns. Our customer care team will respond to your question
SELLING:
How to edit my listings?
Got any changes you want to make to your live listings? Here’s how you can always go back and edit them.
- Go to Settings > Click on ‘My Items’
- Under Active Listings > Click on the pencil icon and Edit.
- Don't forget to save your changes!
How do I find my items?
- Go to My Settings > Click on ‘My Items’
- You’ll be able to see your active listings
When and how do I get paid for a sale?
All payments are done 48 hours after the order is received by the buyer.
For each order, Stage3 sends the Seller a unique cash link on email, text and Whatsapp.
All you need to do is check your email or text and cash out your earnings.
You can transfer your payment to:
- Bank Account
- UPI
- Wallet
Where can I see my total earnings?
See how much money you’ve earned up to date with just a few clicks!
Go to Settings > Click on ‘My Payments’