1. Please keep in mind that all return requests can only be made up to 10 days after the date of the product being delivered.
2. All return/refund products must be accompanied by a copy of the original receipt, and in the original unused condition, tags and packaging intact, otherwise the same will not be accepted for return/refunds
3. The buyer must attach a video/image proof for the return/refund criteria selected.
4. All refunds will be credited within 7-10 business days from the date of return request approval.
5. No returns/refunds to be on made to order/ custom made products
6. No returns/refunds applicable on accessories including rings, earrings, necklaces, headbands, hats, and sunglasses
Criteria for return/refund:
1. Item(s) missing in order
2. Wrong product received
3. Faulty or damaged product received
4. Product does not match the listing (description)
5. Product does not match the listing (brand)
6. Product does not match the listing (size)
7. Product does not match the listing (colour)
8. Does not match the expectation of the listed product
9. Delay in delivery